Refund policy
1. Payment Processing
All purchases made on this store are securely processed via Shopify Payments and/or PayPal.
2. Digital Products – No Refund Policy
Due to the nature of digital products, all sales are final and non-refundable once the purchase has been completed and the product has been delivered or accessed.
Digital products cannot be returned or revoked after download or access. By completing a purchase, you acknowledge and agree to this condition prior to payment.
This policy helps protect the integrity of our digital content and prevents unauthorized redistribution.
3. Buyer Responsibility
It is the responsibility of the customer to carefully review all product details before purchasing, including but not limited to:
- Product description
- Compatibility (e.g., OBS Studio, Streamlabs, or other streaming software)
- Licensing terms and usage rights
If you are unsure about compatibility or product suitability, please contact us before purchasing.
4. Technical Issues & Support
While we do not offer refunds, we fully support our products.
If you experience any issues such as:
- Broken or invalid download links
- Missing files
- Corrupted downloads
- Technical difficulties accessing the product
Please contact us immediately via our contact page.
We will work promptly to resolve the issue and ensure you receive access to your purchased product.
5. Fraudulent Disputes / Chargebacks
We encourage customers to contact us directly before initiating any payment dispute.
Unjustified chargebacks or fraudulent claims may result in:
- Suspension of access to purchased products
- Blocking of future purchases
- Submission of transaction and delivery evidence to the payment provider